Gebesse Support Options

Gebesse Computer Consultants offers a variety of options for supporting your computer systems and applications and users (note – we do not do hardware support).

Support at your workplace

We offer on-site assistance in Sydney locations (area bounded by Newcastle, Wollongong, Lithgow, Campbelltown) or the Central West (area bounded by Bathurst, Orange, Parkes, Forbes, West Wyalong, Grenfell, Young, Cowra). Please contact us if you require support outside these areas. On-site support is charged by the hour or day with a minimum charge. You can buy an annual support contract which gets you some hours, a reduced rate for further hours, smaller minimum charge per visit and some telephone and email support - see here for details.

• On-site support (minimum 2 hours charged for any visit) - $165 per hour
• Maximum daily charge - $990
• Out-of-pocket expenses (eg air travel, accommodation) - Invoiced at cost

No formal application is required for ad hoc support unless you want to establish an account to make payment by credit card easy in the future.

Telephone and online support

This service provides an alternative to on-site support in cases where it is either impossible or impractical to be on location. Please note that this service is only available to established on-site support customers unless prior arrangements are made to pay by credit card.

• Telephone or online support - $44/15 minute increment

As well as telephone support, it is also possible for us to directly access your computer either over the telephone or over the Internet, using remote access software. Using this method, we can not only fix things, but we can show you how to do things rather than just tell you. You may need special software to do this and you will require either a modem or an Internet connection. Please contact us for details and pricing of the software required.

Telephone and email questions

You can purchase a set number of questions which can be submitted by telephone, fax or email over a 12 month period. This service is not intended as a substitute for other support services we offer and the questions have to be the sort which require brief answers. The only additional costs would be long-distance telephone calls or other out-of-pocket expenses (such as if we had to pay someone to repair a database) but you will be asked to approve such charges before we spend the money.

• 5 prepaid questions - $165
• 10 prepaid questions - $275
• Larger quantities by negotiation

Exclusions

Support plans do not include the following out-of-pocket expenses. These will be invoiced separately as they are incurred

• Travel (other than travel by car) and accommodation expenses.
• Additional software.
• Software upgrades.
• Any additional or replacement hardware.

Download an application form here.

Prices quoted are in Australian Dollars, include 10% GST and are current from January 1, 2009