Gebesse Computer Consultants offers a variety of options for supporting your computer systems and applications and users (note – we do not do hardware support).
Support at your workplace
We can offer on-site assistance, although the client usually has to be somewhere we can get to easily. Of course, if you are in Sacramento or Budapest and are prepared to pay for some Qantas tickets and hotel rooms, we are prepared to be flexible about the territory. On-site support is charged by the hour or day with a minimum charge. You can buy an annual support contract which gets you some hours, a reduced rate for more hours, smaller minimum charge per visit and some telephone and email support.
Telephone and online support
This service provides an alternative to on-site support in cases where it is either impossible or impractical to be on location. As well as telephone support, it may also be possible for us to directly access your computer either over the telephone or over the Internet. Using this method, we can not only fix things, but we can show you how to do things rather than just tell you.
Telephone and email questions
You can purchase a set number of questions which can be submitted by telephone, fax or email. This service is not intended as a substitute for other support services we offer and the questions have to be the sort which can be answered reasonably quickly.
Support plans
You can find details of our support options here
Ongoing ACT! support policy
Support for prior versions of ACT! is as follows:
- ACT! 1 – Does anyone still use this?
- ACT! 2 – Written for Windows 3.1. No support or training is available for this version except assistance to upgrade to the latest version of ACT!.
- ACT! 3 – The first version of ACT! for Windows 95. Anyone who did not upgrade to ACT! 4 is probably no longer an ACT! user. No support or training is available for this version except assistance to upgrade to the latest version of ACT!.
- ACT! 4 – Stable version of ACT! for Windows 95. No support or training is available for this version except assistance to upgrade to the latest version of ACT!.
- ACT! 2000/ACT! 5 – Released in September 1999. Other than emergency database recovery, no support or training is available for this version except assistance to upgrade to the latest version of ACT!.
- ACT! 6 – Released in July 2002. All support for this version was withdrawn by Sage at the end of 2007. Support and training will be available from Gebesse until at least the end of July 2008.
- ACT! 7 - Released in September 2004 - All support for this version was withdrawn by Sage at the end of 2007. Support and training will be available from Gebesse until at least the end of July 2008.
- ACT! 8 - Released in September 2005 - Support and training will be available from Gebesse until at least the end of December 2008.
- ACT! 9 - Released in September 2006 - Support and training will be available from Gebesse until at least the end of July 2009.
- ACT! 2008 (10) - Released in September 2007 - Support and training will be available from Gebesse until at least the end of July 2010.
